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Revitalizing a Family-Owned Accounting Practice in Atlanta
10
Dec
Client Background
A family-owned accounting firm in Atlanta, established in 1998, supporting small businesses with a team of 15. Despite loyal clients, the firm struggled to compete with digital-first tax platforms
Business Challenge
Several issues threatened the firm’s stability
- Error-prone processes: Manual payroll and audits resulted in a 15% error rate.
- Client attrition: Nearly 20% of clients left in one year.
- Stagnant revenue: Revenue plateaued at $2.5M with no clear growth path.
- Technology gap: Falling behind competitors who adopted automation.
We were losing clients we’d served for years—it was disheartening,” shared the firm’s Owner.
Caramel Advisors’ Solution
We focused not only on cost savings but on reducing stress and creating capacity for growth
Step 1: Prioritize quick wins
Introduced an offshore team to take over payroll and compliance tasks
Step 2: Map core vs. non-core processes
Map core vs. non-core processes
Step 3: Deploy a secure, compliant team
Implemented a SOC 2–compliant offshore team for reporting work.
Step 4: Ensure staff buy-in
Conducted joint workshops to ease concerns and smooth integration
Results Achieved
The impact was immediate and sustainable:
Results Achieved
The impact was immediate and sustainable:
45% savings in operational costs
38% faster reporting turnaround.
Ability to support 40% more clients without adding staff
Improved agility to match startup pacing.
Client Testimonial
Our partner’s expertise illuminated blind spots and propelled us forward
CFO , New York Accounting Firm